PRIVACY, IN PLAIN ENGLISH
What it collects.
What it does not.
A short note on how the automated assistant treats the people who call a business that uses it, and on what the request form on this site collects.
Does the assistant say it is automated?
Yes. It says it is an automated assistant. It never pretends to be a person or a licensed professional.
What does the assistant not ask for?
It is built to give out office facts. It does not ask callers for patient information, health details, legal or financial details, or payment card numbers. Anything past office facts goes to a person at the business. If nobody can pick up, it takes a message for the office. If a caller says something like that anyway on a recorded call, it is in the recording, which the business owns and controls.
Who owns the call recordings?
The business does. We build the trial demo and show it ourselves. Once the assistant is live, it runs in the business's own account and the recordings stay in that account.
Does it give advice?
No. It gives a business's own office facts: hours, directions, services and the booking link. It does not give medical, legal, financial or other professional advice.
What does this website collect?
This site has no tracking scripts and no advertising. The only thing it collects is what you type into the request form on the demo page: your business name, the type of business, your town, what your callers ask most, your current website address if you give one, your first name, an email or a phone number, and anything else you add. It does not ask for a surname or a street address. With your request go the path of the page you sent it from and any campaign tags that were in the link you followed. Nothing is sent until you press Send request.
Where does a demo request go?
It goes straight from your browser to our own intake system. The company that hosts this website does not store it. To slow down spam, the intake system counts requests from each internet connection using a scrambled value, not the address itself, and that count is not kept with your request.
What do we use it for?
Only to reply to you about the demo. If you call us instead, we use what you tell us to answer your request.
Questions about any of this: send a request or call us.